Lead Capture & Follow-Up

Every lead,
answered.

A missed call is often a missed job. Our follow-up system replies the moment a customer reaches out, by text, email or chat, so fewer jobs slip away while you're busy working.

24/7
Replies,
even after hours
1
Inbox for every
text and message
Orbit
Included in our
all-in-one plan
A hand holding a phone with a text conversation: after a missed call, Harbor Street Plumbing texts back, the customer describes a leak, and gets a link to pick a time.
Your website brings the customer to you. Follow-up makes sure someone answers when they get there.
Why we build both
What It Does

Six ways it catches
the leads you'd miss.

Each piece runs on its own once it's set up. You decide the wording; the system sends it at the right moment.

Missed calls

Missed-call text-back

Miss a call and the caller gets a text right away, so the conversation keeps going instead of moving on to the next company.

Instant text Works after hours Your wording
Website inquiries

Instant replies to new leads

When someone fills in your contact form, they get a reply in seconds and you get a notification, so no inquiry sits unanswered.

Text and email Notifies you Follow-ups you choose
Website chat

Chat that continues by text

A chat box on your site lets visitors send a message and leave their number. The conversation carries on by text, even after they close the page.

On every page Continues by text
Booking

Online booking with reminders

Customers pick an open time on your calendar, and automatic reminders go out by text or email before the appointment.

Your calendar Text and email reminders
Reviews

Review requests after each job

After a job, customers get a friendly text or email asking for a Google review. You can see and reply to your Google and Facebook reviews in one place.

Google reviews Reply in one place
One inbox

Every message, on your phone

Texts, emails, and messages from Facebook, Instagram, and your Google Business Profile land in one inbox, with an app so you can reply from anywhere.

One inbox Mobile app
How It Plays Out

From missed call
to booked job.

Here's one customer's path, start to finish, as it looks on their phone. The business and times are an example; the steps are what the system does for you.

  1. 2:14 PMMissed call. You're on a job and can't pick up.
  2. 2:14 PMText back. The caller gets a text right away.
  3. 2:21 PMThey reply. You see it in the app and answer when you have a minute.
  4. Next dayBooked and reminded. They pick a time and get a reminder before the visit.
  5. After the jobReview request. A short text asks how it went, with a link to leave a Google review.
Included With Orbit

Part of one
monthly price.

Lead follow-up comes with the Orbit plan: $199 a month for your site, hosting, care, and follow-up. 3-month minimum, then month-to-month. No build fee. It isn't sold separately or added to one-time builds.

See the plan → Read the FAQ →

A simple monthly report Calls caught, leads followed up, and reviews gained, so you can see what the system did for you.
Set up for you We connect it to your site and calendar and write the messages with you, in your words.
Your contacts stay yours Your customer list and conversation history are your data, whatever you decide later.
Usage at cost Texting and calling usage is passed through at cost, with no markup.

Ready to stop
missing leads?

Start with a conversation. We'll show you how it would work for your business.

Start with Orbit Book a call